Key Features of Our Helpdesk





SLA: Ensure timely resolution of tickets by way of defining SLA rules against each ticket with specific escalation criteria’s

 Analytics: Create custom Dashboards to highlight key overall performance indicators

 Smart Balance Assignments: Perform programmatic challenge of tickets based at the Support Level and Technician Group

 Universal Search: Search any tickets the use of search alternatives and keywords. Save seek queries as custom filters

 Collaboration : Send a message to a Requester and other Technicians at once from a ticket

 Customization : Add custom fields to the Create a Request (Incident) form. Apart from fields, you could add custom fame and rules.

 Split Ticket : Create one price ticket from any other price ticket.

 Custom Color Statuses : Create custom statuses with unique shades for tickets.

 Looking for an exciting career path? Enter help desk it jobs !

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