Help Desk Manager

IT Managed Services Provider seeking a highly motivated Help Desk Manager to join our growing company.Our team assists local business by providing comprehensive technology solutions for their company’s internal technology. The Help Desk Manager is a critical member of our technical team.The Role:The Help Desk Manager works directly with our clients and technical team to ensure the delivery of high quality, accurate, and helpful technical support.This role is both technical and management.The ability to work as a team, find the right resource, and ask the right questions is the key to success in this role.
  • Quality Analysis (QA) of closed help desk requests
  • Ensure proper documentation and communication with clients
  • Escalate requests, pull in teammates, or ask for help in when needed
  • Identify reoccurring issues and engage the right team members to bring issues to a close
  • Respond to client customer service requests
  • Collaborate and work with teammates on new and ongoing customer service requests
  • Create documentation in conjunction with the tech team about common problems / fixes, computer systems, servers, and network layouts
  • Work in a fast paced environment with deadlines
  • Track courier dispatches, deliveries, and shipments
  • Ensure inventory is fully and accurately documented
  • Handle logistics around the technical team like setting schedules and dispatching technicians
  • Communicate clearly and effectively with team members
Read More:  desk jobs near me

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