Brush up on your Help Desk Support Knowledge Potential Help Desk Support Interview Questions

With customer service and troubleshooting skills at the core of your role as help desk support, you will need to demonstrate your ability to find solutions quickly and efficiently. Show your strengths and come prepared for any question. Here’s a few to think about in order to get started:
  • How would you troubleshoot a problem connecting to the network?
  • How would you handle the entire network going down?
  • Which systems have you worked with in the past, and which would you recommend?
  • How would you communicate with an upset customer?
  • How do you manage different tasks and maintain priority when new issues arise?

Professional organizations and associations

Joining a professional organization demonstrates your commitment to the role and helps you develop your professional network. You can keep up to date with new skills, innovations, and the latest news in the field of project management.
  • CompTIA: The leading association for technology professionals, students, and educators. Four different memberships are offered (ranging from free if you are a student to $99 year).
  • TSIA: Technology Services Industry Association (TSIA) provides best practices, leadership, and expert advice for technology services. TSIA is a research and advisory firm on a mission to help technology companies and professionals.
  • ACM: The Association for Computing Machinery is the world’s largest education and scientific computing society, delivering resources that advance computing as a science and profession.

Brush up on your Help Desk Support Knowledge

Staying up to date on the latest best practices also includes self-learning. From reading blogs and attending conventions, to taking a free online course, there are many ways and places to expand your skills.
  • IT Chronicles: articles and white papers on cutting edge technology and best practices
  • HDI Conference: forums, workshops, networking, and support for IT professionals from help desk onward
  • EdTech Magazine: Articles from hardware and internet, to cloud and data. Focuses on higher education and learning within IT
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